Returns & Exchanges

At The Old Mill, we take pride in the quality of our artisanal food products and want you to be completely satisfied with your purchase. If your order arrives damaged or fails to meet our freshness standards, we are committed to making it right through a prompt replacement or refund.

Return Process

• 1.
  Contact Our Team

  Email our support team within 14 days of receiving your order, including your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  For quality concerns or shipping damage, please attach clear photos of the product and packaging to help us improve our milling and shipping processes.

• 3.
  Receive Authorization

  Once reviewed, we will issue a Return Merchandise Authorization (RMA) or confirm your eligibility for a direct replacement without needing to ship the items back.

• 4.
  Resolution Processing

  Approved refunds will be credited to your original payment method within 5-7 business days, or your replacement pantry staples will be dispatched immediately.